Clinical Pharmacy Technician Training

We’re excited to share this work with you, based on decades of experience providing Comprehensive Medication Management (CMM) to patients with uncontrolled chronic illnesses.  Upon completion of the program, participants will be able to work directly with patients to improve their health and become a critical member of the clinical / advanced practice pharmacy team.  The Clinical Pharmacy Technician  Certificate Training will consist of a two-part structure. Each part is designed to build upon the previous one, providing clinical pharmacy technicians with a comprehensive skill set to address the diverse health needs of their communities effectively. The training program emphasizes hands-on experiences, case studies, and practical applications to ensure competency and readiness for serving the community.



(7.5 hours self-study, 4.5 hours synchronous live)

Part 1: November 7, 2023
Part 2: TBD

10 a.m. – 3 p.m.

To provide pharmacy technicians with the knowledge and skills needed to support advanced practice pharmacy services

Pharmacy technicians interested in developing skills to support advanced practice pharmacy services

USC Health Sciences Campus, 1540 Alcazar Street, CHP 106, Los Angeles, CA 90089-9003

Learning Objectives

Upon successful completion of the Clinical Pharmacy Technician Certificate Program, participants will be able to:

  • Describe the roles and responsibilities of a Clinical Pharmacy Technician.
  • Perform accurate measurements of vital signs and other basic clinical measurements.
  • Explain general understanding of common chronic conditions and their overall management strategies by using inclusive and patient-friendly languages.
  • Obtain medication and other care-related histories accurately.
  • Educate patients with culturally appropriate health information and device uses by showing cultural sensitivity and minimizing language and health literacy barriers.
  • Provide support to individual patient by playing a role of mediator and coaching through the health and social services.
  • Coordinate health care and social services for the individual patient by navigating health system.
  • Assess individual patient’s health and social status with assessment tools through clear communication, active listening, and observations.
  • Engage individual patients and communities in health care and social services and care by utilizing motivational interviewing techniques and overcoming communication barriers.
  • Adhere to ethical standards, laws, and institutional guidelines while maintaining patient confidentiality.
  • Manage time, resources, and priorities effectively within a healthcare setting.
  • Utilize relevant tools and technology to enhance patient care and community health outreach.
  • Advocate for health and social needs and policy development and changes for individual patient and communities
  • Assist individual patient to develop their capacities to their fullest potential.
  • Explain process of quality improvement initiatives, evaluation, and research to enhance patient outcomes.
  • Demonstrate effective interpersonal skills in building relationships with patients, colleagues, and the community.
  • Collaborate with any health care professionals (including pharmacists) to positively impact patient care and community health outcomes.

Seminar Agenda

Self Study Part 1

  • Introduction to Clinical Pharmacy Tech/CHW
  • Vital signs
  • Hypertension
  • Diabetes
  • Asthma/COPD
  • Cholesterol
  • Lifestyle Modification
  • Obtaining medication history
  • CMM check-in service
  • Live In-Person Training Part 1 (11/7/23)
  • Outreach: CMM recruitment and
    retention, customer service
  • Overview of common chronic
    diseases (DM, HTN, cholesterol, asthma/COPD)
  • Obtaining med history
  • CMM Check-in
  • Vital signs
  • Insulin administration

Self Study Part 2:

  • TBA


Michelle Lee Chu, PharmD, CDE, BCACP
Assistant Professor of Clinical Pharmacy
USC Mann School of Pharmacy and Pharmaceutical Sciences

Veronica Acosta, LCSW
Wellness Counselor
USC Mann School of Pharmacy and Pharmaceutical Sciences

Lisa Goldstone, MS, PharmD, BCPS, BCPP
Associate Professor of Clinical Pharmacy
USC Mann School of Pharmacy and Pharmaceutical Sciences

Jessica Abraham, PharmD, APh
Director of Population Health
USC Mann School of Pharmacy and Pharmaceutical Sciences 

Tracey Veal, DrPH, MBA
Department of Public Health Senior Advisor
Vaccine Preventable Disease Control Program
Los Angeles County Public Health Department

Activity Fee: $450 general tuition

For our distinguished USC Clinical Pharmacy Technician Training Alumni, we are offering an exclusive Abbreviated Community Health Worker Training at a significantly reduced cost ($200), recognizing your prior training and dedication within the healthcare field. Click HERE to register for USC Clinical Pharmacy Technician Training Alumni: Community Health Worker Training.

For more information about continuing education, contact USC Mann Office of Continuing Professional Development at