Clinical Pharmacy Technician Training

We’re excited to share this work with you, based on decades of experience providing Comprehensive Medication Management (CMM) to patients with uncontrolled chronic illnesses.  Upon completion of the program, participants will be able to work directly with patients to improve their health and become a critical member of the clinical / advanced practice pharmacy team.  



(7 hours self-study, 8 hours synchronous live)

March 1, 2023
April 12, 2023

1 pm – 5 pm
1 pm – 5 pm 

To provide pharmacy technicians with the knowledge and skills needed to support advanced practice pharmacy services

Pharmacy technicians interested in developing skills to support advanced practice pharmacy services

Learning Objectives

At the completion of this activity, the participant will be able to:

  1. Describe comprehensive medication management (CMM) components and technician’s roles in providing CMM
  2. Demonstrate ability to communicate to patients effectively during recruitment and providing education reinforcement throughout CMM service
  3. Perform vital signs, point of care testing measurement according to nationally recognized guidelines and standards.
  4. Obtain information relevant to medication history for medication reconciliation
  5. Identify medication names and classes for hypertension, diabetes, and asthma/COPD
  6. Demonstrate ability to make CMM maintenance calls to stable patients
  7. Gather necessary information for quality reports as well as for clinical information prior and after CMM services
  8. Describe the purpose of quality improvement
  9. Coordinate appropriate care for patients
  10. Describe the components of motivational interviewing
  11. Utilize motivational interviewing skills when interacting with patients

Seminar Agenda:

Self Study Part 1:

  • Introduction to Clinical Pharmacy
    Technician Training
  • Vital Signs
  • HTN related care
  • DM related care
  • Motivational Interviewing

Live In-Person Training Part 1 (3/1/23)

  • Motivational Interviewing
  • Patient Communication Activities
  • Reiterating Counseling Points
  • CMM Workflow

Self Study Part 2:

  • CMM Check-In service
  • Asthma/COPD related care
  • Medication Reconciliation
  • Quality Improvement

Live In-Person Training Part 2 (4/12/23)

  • Create your workflow and present
  • Obtaining Medication history
  • CMM Check-Ins

Michelle Lee Chu, PharmD, CDE, BCACP
Assistant Professor of Clinical Pharmacy
USC Mann School of Pharmacy and Pharmaceutical Sciences

Lisa Goldstone, MS, PharmD, BCPS, BCPP
Associate Professor of Clinical Pharmacy
USC Mann School of Pharmacy and Pharmaceutical Sciences

Mareena Biju (PharmD Candidate, ‘24)
Intern Pharmacist, Vons Pharmacy
USC Mann School of Pharmacy and Pharmaceutical Sciences 

For more information about continuing education,  contact USC Mann Office of Continuing Professional Development at